Return to Work Injury and Claims Specialist

17 hours ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time
About EML

EML (Employers Mutual Limited) is a leading provider of Workers Compensation and Personal Injury Claims Management services. Our mission is to help people get their lives back through ongoing support during their return-to-work journey.

Job Title: Return to Work Injury and Claims Specialist

We are seeking a highly skilled and experienced Return to Work Injury and Claims Specialist to join our team in Adelaide. This is a permanent position that offers flexibility to work from home 2 days a week once fully trained in the role.

Responsibilities
  • Deliver high-quality injury management, return to work, and claims management services that drive early and safe return to work outcomes.
  • Conduct thorough assessments of workers and employers to identify and proactively address biopsychosocial barriers with treating teams.
  • Provide education and information on return to work processes, legislative requirements, premium impact, initial claims decisions, and health benefits of safe work.
  • Coordinate and lead worksite meetings with workers and employers to resolve or procure tailored services that address identified barriers.
  • Proactively engage and partner with treating teams to drive worker capacity for work in line with progress, recovery timeframes, and suitable duties.
  • Make timely decisions and approvals within legislative requirements and delegations while monitoring and managing overall claims costs to ensure cost-effectiveness.
About You
  • You must be registered with AHPRA as an Occupational Therapist, Physiotherapist, or Occupational Health Nurse and maintain your registration.
  • Prior experience in clinical roles or injury management fields educating workers and employers on health benefits of safe work is essential.
  • A sound working knowledge and understanding of work injury insurance are required.
  • Excellent written and verbal communication skills are necessary to build trust, engage, influence, and negotiate with stakeholders.
  • You must have strong conflict resolution skills and ability to make decisions.
  • Demonstrated adaptability and contribution to evolving programs of work are essential.
  • You should be able to work autonomously and within a team environment.
  • A current driver's licence is also required.
What We Offer

We offer a vibrant, collaborative, and innovative team culture with opportunities for growth and development. You will enjoy flexibility to work from home when fully trained in your role. Additionally, you will benefit from our corporate wellbeing program with discounted health insurance and gym membership.

We are committed to supporting our employees by investing in their professional development and providing generous employee benefits. Our values include respect, integrity, and honesty, and we celebrate diversity and inclusion.

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