Claims Experience Specialist
2 weeks ago
EML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during our customers' return-to-work journey, helping them get their lives back on track.
Role OverviewWe are seeking a customer-focussed Claims Experience Specialist to join our diverse team based in Adelaide. As part of our claims assessment process, this role will be at the forefront of making decisions that positively impact someone's life every day.
Responsibilities- Take calls from the work queue and manage enquiries accordingly
- Request information required to assist in the liability assessment process
- Proactively manage claim determinations for complex claims, ensuring clear documentation of actions throughout the determination process
- Ensure that allocated work is actioned within appropriate timeframes
- Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations & responsibilities)
- Acknowledge and adopt a service-orientated approach that is focused on the interests of workers and employers
- Liaise effectively with third-party stakeholders, i.e., solicitors, IMEs and investigators
- Strong customer service skills
- Excellent oral and written communication skills
- Attention to detail and organisational skills
- High-level problem-solving and sound decision-making
- The ability to effectively negotiate and influence
The estimated salary for this position is $85,000 - $105,000 per annum, depending on experience. Additionally, we offer a vibrant, collaborative innovative team culture, flexibility with the opportunity to work from home when fully trained, a corporate wellbeing program with discounted health insurance and gym membership, access to discounts at over 350 retailers through our Rewards Hub program, entitlement to an annual tenure and performance-based recognition reward, comprehensive learning and development support, companywide events to celebrate success, quarterly Reward and Recognition Awards, and access to LinkedIn Learning – 18,000 courses to advance your professional education.
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