Insurance Claims Resolution Specialist

2 days ago


Adelaide, South Australia Suncorp Group Full time

We're seeking a highly skilled Insurance Claims Resolution Specialist to join our team at Suncorp Group in Adelaide, Australia. This is a permanent full-time position that offers the opportunity to make a real difference in people's lives.

As an Insurance Claims Resolution Specialist, you'll oversee a diverse portfolio of claims, ensuring customers are kept informed at every stage of the claims process. You'll collaborate closely with customers, assess losses, and make informed decisions to facilitate claims settlements.

The ideal candidate will possess empathy and compassion, with the ability to connect with and understand the needs of our customers. They'll have integrity and commitment, a strong sense of ethics, and a dedication to exceeding customer expectations.

We offer a competitive salary package of AU$ 90,000 - $110,000 per annum, depending on experience, plus excellent employee benefits, including discounts on major brand health insurance, discounted gym membership plans, and more.

At Suncorp, we're committed to delivering exceptional experiences through innovation and performance. We're looking for individuals who share our purpose and values, and who can contribute to our ongoing success.

  • Job Summary: Resolve insurance claims efficiently and effectively, ensuring high levels of customer satisfaction.
  • Key Responsibilities:
    • Manage multiple claims simultaneously, maintaining accurate records and communicating regularly with customers.
    • Assess claims, gather evidence, and make recommendations for settlement.
    • Collaborate with internal stakeholders to ensure seamless claim processing.
    • Provide exceptional customer service, addressing concerns and resolving issues promptly.


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