Claims Resolution Specialist

4 weeks ago

Adelaide, South Australia EML Australia Full time

EML Australia is a pioneering Workers Compensation and Personal Injury Claims Management business. Our mission is to provide unwavering support to individuals during their return-to-work journey, helping them regain control over their lives.

The Opportunity

As part of our diverse team based in Adelaide, you'll have the opportunity to make a tangible impact on someone's life every day. You'll feel a deep sense of satisfaction knowing that your skills and dedication serve a purpose.

The primary objective of this role is to deliver exceptional customer service, providing early, timely, and personalized support to workers, employers, and stakeholders while specializing in complex claims. This position emphasizes customer-centricity, focusing on proactive, tailored, and effective management of specialized claims.

This will be a permanent, full-time position based in our Adelaide office, with flexibility to work from home once fully trained.

Your Responsibilities

  • Proactively manage cases to achieve optimal outcomes for early sustainable return to work for workers
  • Liaise regularly with internal and external stakeholders to progress strategies and actions
  • Develop strong relationships with customers and provide high levels of customer service to all parties
  • Conduct health promotion activities to enhance the injured worker's wellbeing and empower them to participate in their own treatment and recovery

About You

  • Demonstrates a strong customer service focus with exceptional organizational and time management skills
  • Displays strong analytical and problem-solving skills, with the ability to assess challenges and implement effective solutions
  • Communicates clearly and effectively both in writing and verbally to build strong connections with clients and colleagues
  • Sound knowledge of medical terminology gained through work experience or studies in Allied Health is beneficial but not mandatory

What We Offer

We value diversity and inclusion. EML Australia is an equal opportunities employer, committed to maintaining a workplace where everyone feels valued and respected. We offer:

  • A dynamic, collaborative, and innovative team culture
  • Flexibility to work from home once fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus superannuation benefits

Estimated Salary: AU$65,000 - AU$85,000 per annum, depending on experience.

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