Claims Portfolio Manager
2 months ago
We are seeking a skilled and experienced Major Loss Claims Manager to join our dynamic team in Adelaide on a permanent full-time basis. As a key member of our team, you will be responsible for efficiently managing a diverse portfolio of high-value claims at various stages.
Key Responsibilities- Manage a diverse portfolio of high-value claims at various stages, ensuring timely resolution and customer satisfaction.
- Engage with customers compassionately, explaining the claims process, outcomes, and providing continuous support throughout their claim journey.
- Proactively communicate with stakeholders, including assessors, repairers, and suppliers, and provide updates on claims advice, process, next steps, timelines, payment, and settlement.
- Identify and deliver effective conflict resolution strategies to minimize customer escalations.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Identify when claims are off track and implement action plans to get claims back on track.
- Ensure compliance with all internal policies, procedures, legislative, and external requirements.
- Minimum 1 year of proven claims experience.
- Empathy and compassion to connect with and understand customer needs.
- Integrity and commitment to exceeding customer expectations.
- Effective communication skills to build rapport and address complex issues.
- Tech savvy, with proficiency in computer skills, including professional email etiquette and data accuracy.
- Time management and attention to detail to excel in managing time and work.
- Adaptability to thrive in an ever-changing environment and respond to evolving circumstances.
- Resilience to stay positive and composed in challenging situations.
- Employee benefits, including discounts and rewards, study support, parental leave, and wellness initiatives.
- Opportunities for career growth and development in a dynamic and supportive team.
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Claims Portfolio Manager
4 weeks ago
Adelaide, South Australia Randstad Full timeWe are seeking a skilled Claims Portfolio Manager to join our global insurance team. In this role, you will be responsible for managing a complex portfolio of marine claims exceeding $2 million in value, ensuring seamless resolution from start to finish.Key Responsibilities:Oversee the full lifecycle of marine claims, from initiation to closure.Collaborate...
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Claims Portfolio Manager
4 weeks ago
Adelaide, South Australia Randstad Full timeWe are seeking an experienced Marine Claims Officer to oversee a complex portfolio of marine claims worth over $2 million. As a key member of our global insurer team, you will be responsible for managing the entire lifecycle of marine claims from initiation to resolution.Key Responsibilities:Collaborate with clients and adjusters to ensure seamless claims...
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Marine Claims Portfolio Manager
4 weeks ago
Adelaide, South Australia Randstad Full timeWe are seeking a Marine Claims Portfolio Manager to join our global insurer team. This role involves managing complex marine claims portfolios of $2+ million, ensuring smooth handling from initiation to resolution.Key Responsibilities:Oversee the full lifecycle of marine claims, including analysis and negotiation with clients and service providers.Analyze...
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Insurance Portfolio Manager
1 month ago
Adelaide, South Australia Aon Full timeAbout AonAon is a global leader in risk management and human capital consulting.Job SummaryWe are seeking a skilled Client Executive to join our Adelaide National Team, specializing in delivering best-in-class risk management solutions.About the RoleThis role will involve servicing and growing an existing portfolio of commercial clients, executing new...
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Claims Operations Manager
1 month ago
Adelaide, South Australia Suncorp Group Full timeSuncorp Group: Claims Management OpportunityLocated in Adelaide, Australia, Suncorp Group is a leading provider of insurance and financial services.We are currently seeking an experienced Claims Manager to join our dynamic team on a permanent full-time basis.The successful candidate will oversee a diverse portfolio of claims, ensuring customers receive...
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Insurance Claims Manager
2 weeks ago
Adelaide, South Australia EFinancialCareers Ltd. Full time**Company Overview**We're a leading insurance and asset management brand with a diverse workforce, committed to securing the future for our people and customers. Our inclusive workplace celebrates diversity and promotes a culture of lifelong learning, development, and global mobility.**Job Summary**$80,000 - $120,000 per annum, depending on experience and...
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Expert Claims Manager for Workers Compensation
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Adelaide, South Australia Department For Education Full timeJob OverviewThe Department for Education seeks an experienced Senior Claims Consultant to manage a portfolio of workers compensation claims. This role requires strong communication and negotiation skills, as well as the ability to investigate claim circumstances and make evidence-based decisions regarding liability and entitlements.Key...
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Mobile Claims Representative
2 months ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeAbout EMLEML is a leading Workers Compensation and Personal Injury Claims Management business.The OpportunityAs a Mobile Claims Specialist at EML, you will help make a positive impact on someone's life every day.You will feel great satisfaction knowing your talent and hard work has a purpose.Focus on early, timely and personal face to face claims management,...
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Claims Management Specialist
4 weeks ago
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Insurance Claims Resolution Specialist
4 weeks ago
Adelaide, South Australia Suncorp Group Full timeWe're seeking a highly skilled Insurance Claims Resolution Specialist to join our team at Suncorp Group in Adelaide, Australia. This is a permanent full-time position that offers the opportunity to make a real difference in people's lives.As an Insurance Claims Resolution Specialist, you'll oversee a diverse portfolio of claims, ensuring customers are kept...
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Claims Investigation Coordinator
4 weeks ago
Adelaide, South Australia Gallagher Full timeCompany OverviewWe are Gallagher, a company that values its employees and offers a friendly, comfortable working environment. Our goal is to facilitate a Work and Life Balance for our team members.Salary RangeThe estimated salary for this role is between $80,000 - $110,000 per annum.Job DescriptionAs an Eligibility Officer with our team, you will be...
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Senior Claims Resolution Specialist
1 month ago
Adelaide, South Australia Suncorp Group Full timeSuncorp Group is seeking a Senior Claims Resolution Specialist to join our dynamic team in Adelaide on a permanent full-time basis. As a key member of our claims management team, you will be responsible for efficiently managing a diverse portfolio of high-value claims at varying stages.Key Responsibilities:Deliver exceptional customer conversations: Engage...
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Claims Return Specialist
1 month ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeDiscover a Meaningful Career at EMLEML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business, dedicated to helping individuals return to work through ongoing support.Our team in Adelaide is passionate about delivering exceptional results, and we're seeking a talented Claims Return Specialist to join our...
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Claims Resolution Specialist
4 weeks ago
Adelaide, South Australia Suncorp Group Full timeJob DescriptionWe are seeking a highly skilled Claims Resolution Specialist to join our team at Suncorp Group.About the RoleThis is an exciting opportunity to provide exceptional customer service while driving commercial outcomes in claims resolution. As a Claims Resolution Specialist, you will manage a portfolio of claims and work proactively to resolve...
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Insurance Claims Specialist
4 weeks ago
Adelaide, South Australia Suncorp Group Full timeAbout Suncorp GroupWe're a leading insurance and banking provider in Australia and New Zealand, committed to delivering exceptional experiences for our customers.Role OverviewWe're seeking an experienced Claims Manager to join our dynamic team in Adelaide on a permanent full-time basis. As a Claims Manager, you'll play a critical role in managing multiple...
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Technical Lead for Claims Management
2 weeks ago
Adelaide, South Australia Gallagher Bassett Full timeAbout the RoleWe are seeking an experienced Technical Manager to join our team at Gallagher Bassett.Job DescriptionThe successful candidate will be responsible for providing technical support to the SA Operations, acting as a Subject Matter Expert for internal stakeholders. You will additionally be acting as a technical reference point & providing coaching...
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Claims Support Specialist
4 weeks ago
Adelaide, South Australia EML Australia Full timeEML Australia is a leading Workers Compensation and Personal Injury Claims Management business. We aim to help individuals recover through ongoing support during their return-to-work journey.We continue to experience growth, now having over 4,000 dedicated employees. Our culture fosters learning, allowing us to invest in our staff for long-term careers.As...
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Claims Management Specialist
4 weeks ago
Adelaide, South Australia Gallagher Full timeCompany OverviewGallagher Bassett is a leading provider of claims management services, dedicated to delivering exceptional results and outstanding customer experiences. Our team of experts works tirelessly to guide individuals impacted by work injuries towards the best possible outcomes for their health and wellbeing.About the RoleWe are seeking a highly...
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Claims Liaison Specialist
4 weeks ago
Adelaide, South Australia EML Australia Full timeEML Australia is a leading Workers Compensation and Personal Injury Claims Management business. Our mission is to empower individuals to regain control over their lives through comprehensive support during their return-to-work journey.We continue to experience rapid growth, with over 4,000 dedicated employees committed to our shared vision. At EML, we foster...
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Claims Case Manager
4 weeks ago
Adelaide, South Australia Employers Mutual Full timeAbout the RoleWe are seeking an experienced Claims Case Manager to join our team in Adelaide. As a key member of our Claims department, you will be responsible for providing exceptional customer service and support to workers, employers, and stakeholders.Key ResponsibilitiesProactively manage claims to achieve the best possible outcomes for injured...