Claims Resolution Specialist
3 days ago
We are seeking a highly skilled Claims Resolution Specialist to join our team at Suncorp Group.
About the RoleThis is an exciting opportunity to provide exceptional customer service while driving commercial outcomes in claims resolution. As a Claims Resolution Specialist, you will manage a portfolio of claims and work proactively to resolve them within the earliest possible timeframes while achieving optimal outcomes.
Key Responsibilities- Provide outstanding customer service to claimants and stakeholders.
- Manage claims effectively, ensuring timely resolution and minimizing costs.
- Negotiate with claimants and solicitors to reach settlements.
- Collaborate with internal teams to discuss file direction and action plans.
- Excellent verbal communication skills and ability to build rapport with customers.
- Strong administrative and written skills, with the ability to manage all aspects of each claim.
- Ability to demonstrate compassion and empathy for customers.
- Commitment to helping meet and exceed customer expectations.
Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:
- Employee discounts and rewards.
- Study support for eligible employees.
- Parental leave for primary carers.
- Wellness initiatives, including discounted health insurance and gym membership.
Please note that specific benefits may vary depending on the role, level, and location of the employee.
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Claims Resolution Specialist
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