Event Experience Coordinator

6 days ago


Geelong, Victoria, Australia Geelong Arts Centre Full time
About the Role

The Event Experience Coordinator is a key member of the Geelong Arts Centre team, responsible for delivering exceptional client experiences across various events and venues. This role focuses on customer service, safety, and back-of-house presentation, supporting security and contributing to a positive client experience.

Key Responsibilities
  • Provide a high level of customer service to clients, performers, and visiting professionals.
  • Ensure the presentation of dressing rooms and green rooms meets the highest standards.
  • Contribute to a safe and secure environment for clients, performers, and staff.
  • Represent the Production and Presenter Services Team, working closely with Technical, Front of House, Food and Beverage, and Security teams to ensure successful event delivery.
  • Lead guests and patrons through emergency procedures, as set by Geelong Arts Centre and Deakin University.
Requirements
  • Demonstrated experience in monitoring groups of people in an event setting.
  • Ability to work autonomously in a small team with minimal supervision.
  • Highly developed communication and engagement skills.
  • Flexibility in working hours to support daytime, evening, and weekend work.
Desirable Qualifications and Experience
  • Knowledge of safe work practices and emergency procedures.
  • Experience in conflict resolution.
  • Experience in the arts entertainment/events industry.
  • Proficiency with computers, particularly Microsoft Office 365.

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