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Expert in Customer Technical Support
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We are seeking passionate individuals to join our team as Technical Support Experts. This role involves owning, troubleshooting and resolving complex customer technical issues, providing an opportunity to grow your career, enhance your problem-solving, collaboration and research skills, and deepen your technical expertise.
Responsibilities- Own, investigate and resolve complex customer technical issues.
- Act as an advisor, collaborating within and across teams, and utilizing troubleshooting tools and practices.
- Lead community-building efforts with peer delivery roles, sharing knowledge through readiness programs, technical coaching and mentoring.
- Continuously develop your technical and professional skills through training and readiness initiatives to resolve complex issues effectively.
- Collaborate with supportability teams to investigate product defects and develop automation techniques and diagnostic tools to enhance products.
- Flexibility to work up to 50% from home.
- A culture of growth, innovation, collaboration, respect, integrity and accountability.
- Opportunities for career growth and development.
We offer a dynamic and supportive work environment that fosters innovation and collaboration. Our team is dedicated to delivering exceptional customer experiences and we are seeking individuals who share our passion for delivering high-quality results.
