Robotics Technical Support Expert

4 days ago

Melbourne, Victoria, Australia beBeeOpportunity Full time $70,000 - $80,000
Technical Support Engineer

This role offers a unique opportunity to become a robotic systems subject matter expert, supporting one of the largest fulfillment operations in the world.

  • Develop advanced technical skills and expertise in robotics and automation.
  • Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines.
  • Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.

Key requirements for this role include:

  • 2+ years of experience in a technical role, preferably in support engineering or system administration.
  • Excellent written and verbal communication skills, able to convey complex technical details clearly and concisely to relevant customers and stakeholders.
  • Strong problem-solving skills, particularly in the areas of technical debugging and diagnostics.
  • General understanding of networking concepts like TCP/IP, DNS, routing, security.
  • General knowledge or experience of UNIX/Linux and familiarity with cloud platforms (e.g. AWS).
What's on Offer?
  • A comprehensive benefits package including equity through RSUs, premium private health coverage, commuter benefits.
  • Unrivaled career development and advancement opportunities, gaining access to Amazon's global network of training and development resources.

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