Expert Technical Support

2 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $65 - $90

Job Title: Technical Support Expert

Deliver exceptional customer care and technical support to end-users worldwide. Build and sustain relationships, track user feedback, and communicate effectively in writing.

Key Responsibilities:

  • Guide end-users through the functionality and usage of a mobile application
  • Troubleshoot software and hardware issues for end-users
  • Keep track of customer expectations and recurring issues
  • Collaborate with internal teams to resolve technical issues
  • Follow up with end-users after resolving their issues

Requirements:

  • Excellent communication skills to proactively help users with potential troubles
  • Patient, empathetic, and understanding when dealing with misinformed or confused users
  • Proficient with computers, great typing skills, and clear online communication
  • Driven by the success of others and enjoy educating and training end-users
  • Effective communicator in writing and detail-oriented

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