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Enterprise Technical Support Expert
2 weeks ago
We are seeking a skilled Product Specialist to join our team. As a key member of our product support group, you will be responsible for ensuring the success of our customers by providing top-notch technical assistance.
About the Role:
This is a fantastic opportunity to work with a talented team of professionals who are passionate about delivering exceptional solutions to our clients. You will play a critical role in helping our customers get the most out of our products by providing expert guidance and support.
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat
- Collaborate with cross-functional teams to identify and resolve technical issues
- Develop and maintain detailed knowledge base articles and documentation
- Participate in testing to ensure product enhancements meet customer needs
- Support clients through go-live and adoption phases
Requirements:
- 1-2 years of experience in a professional services or technical support role
- Strong technical aptitude with a willingness to learn
- Excellent communication and interpersonal skills
- Familiarity with Microsoft 365, Azure apps and services, and the Power Platform
- Strong analytical mindset with a passion for problem-solving
What We Offer:
- A fun, collaborative, and diverse work environment
- Comprehensive health, dental, and vision benefits
- Employer RRSP and 401K matching programs
- Ongoing training and development opportunities
Why Join Our Team?
- We are committed to equal employment opportunities and diversity
- We offer a flexible and remote-first work arrangement
- We have been recognized as a leading provider of project and portfolio management solutions
