Expert Technical Support Specialist

5 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $120,000 - $165,000

Our company is committed to building better futures for our customers, colleagues, environment and communities.

We are seeking an expert Technical Support Consultant to play a pivotal role in providing support and consultancy services for ServiceNow. The ideal candidate will have experience in delivering robust best-practice based ServiceNow implementations and proficiency in Javascript, Angular JS and other ServiceNow scripting.

Key Responsibilities:
  • Incident Resolution: Provide expert-level support to resolve issues related to business systems, ensuring timely and effective solutions
  • Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency
  • Strategic Partnership: Work with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their applications capabilities
  • Technical Expertise: Utilize deep technical knowledge to support the design development and implementation of solutions
  • Customer Engagement: Build and maintain strong relationships with clients acting as a trusted advisor

Requirements:

  • 6+ years of experience in ServiceNow and delivering robust best-practice based ServiceNow implementations
  • High level of proficiency in Javascript Angular JS and other ServiceNow scripting
  • Experienced writing ServiceNow server-side scripting Business Rules Script Includes etc
  • Solid skills/experience working with Development APIs
  • Expertise in ServiceNow automation integrations through ServiceNow Orchestration and Web Services
  • Strong stakeholder management experience and a demonstrated ability to influence and consult discussing pros cons and risks while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
  • ServiceNow base certifications plus a minimum of two full learning path certifications in ITSM & ITOM/ITAM and or certifications in ITSM/GRC/HRSD

About Us:

We are dedicated to making a positive impact on the world by helping our customers succeed.

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