Technical Customer Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $70,000 - $95,000

Job Title: Career Opportunity in Customer Support

Job Description:

As a Technical Customer Service Consultant, you will provide expert technical support to our customers across various business units. You will work closely with a dedicated team to deliver exceptional customer service, ensuring timely and accurate resolutions to customer queries.

This is a permanent opportunity that requires a proactive, professional, and specialized approach. You will be responsible for delivering high-quality service by processing customer orders and credits, providing color formulations, and establishing close liaison with production and warehouse teams.

Key responsibilities include:

  • Deliver a pro-active, professional and specialised service by the receipt, processing and releasing of customer orders and credits, ensuring the customers' delivery requirements are achieved and that all information processed is accurate and timely
  • Provide accurate and timely colour formulations as requested by PPG customers
  • Establish proactive contact and interaction with PPG customers & provide accurate information on stock availability and delivery enquiries as appropriate
  • Maintain close liaison with the Production and Warehouse teams in order to facilitate the provision of customer satisfaction
  • Convey all other customer enquiries onto appropriate PPG personnel located at Head Office or State Offices as appropriate
  • Assist customers with any technical query they may have in a clear & concise manner
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