Technical Service Delivery Specialist

1 week ago


Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
Job Overview

We are seeking a highly skilled Technical Service Delivery Specialist to join our team at the Commonwealth Bank of Australia.

This is a full-time role that offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience.

Responsibilities
  • To manage and maintain the service delivery environment, ensuring reliability and consistency.
  • To enable transition to a DevSecOps operating model, utilizing automated CICD pipelines for release management.
  • To identify and mitigate issues and risks that may impact the portfolio of services.
  • To collaborate with stakeholders to define and communicate change roadmaps, delivery expectations, and performance metrics.
  • To monitor and report on service delivery metrics, overall performance, and effectiveness against SLAs and KPIs.
Requirements
  • IT Service Management or Service Delivery experience in complex, high-availability environments.
  • Experience in alerts, monitoring, hardware patching, and vulnerability management.
  • Knowledge of Incident and Problem Management.
  • Solid hands-on experience in vulnerability management, hardware patching, and release management.
  • A strong understanding of service management & operational disciplines e.g. ITIL.
  • Exposure to Agile environments and the Scrum methodology.
  • Risk and Audit management and fulfillment experience.
  • Production support experience to resolve production issues.
  • Experience in AWS services including Infrastructure as a Code using Terraform or CloudFormation.
  • Experience in automating CICD pipelines using Jenkins or GitHub.
  • Automation of release process through CI/CD pipelines.
  • Desired experience in using ServiceNow.
About Us

The Commonwealth Bank of Australia is committed to building simpler and better solutions for its customers. We are a team of big thinkers who are engineering the future of banking.



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