Service Delivery Specialist

6 days ago

Sydney, New South Wales, Australia Kincare Full time

About the Role

We are seeking a skilled Service Delivery Specialist to join our team at Kincare. This is a permanent full-time opportunity, and you can be based in any location across Australia.

The overall objectives of this role include:

  • Drive Business Growth: Maximise billable hours within scope whilst supporting CHSP customer journeys.
  • Collaborate with Stakeholders: Work with relevant stakeholders to manage requests, complaints, and escalations.
  • Manage Requests: Follow procedures and manage requests according to information documented in Salesforce or emails.
  • Incident Management: Manage incidents, hazards, and complaints in alignment with respective policies and escalate where required.
  • Clinical Situations: Ensure all clinical situations are escalated to the appropriate clinical team in an effective and timely manner.
  • Invoicing and Queries: Manage invoicing inquiries, direct debit requests, fee considerations requests.
  • Continuous Improvement: Committed to continuous improvement, implementing corrective actions and ensuring organisational compliance.

About You

To succeed in this role, you will need:

  • A strong focus on delivering excellent customer experiences gained through working in CHSP or similar previous roles.
  • Prior experience in an office/administration role.
  • Advanced written and verbal communication skills.
  • The ability to build strong internal relationships, including working within a multidisciplinary team.
  • Ability to meet deadlines and manage multiple priorities.
  • Strong organisational and analytical skills.
  • The ability to work independently and proactively, identifying issues and potential solutions.
  • Advanced computer skills, including word, excel, power point, database management.

Estimated Salary Range

$80,000 - $110,000 per annum, depending on experience.

Next Steps

Please review the requirements carefully and, if you meet the criteria and are interested in applying, seek endorsement from your current manager first before submitting your updated CV via the link above. A full position description can be provided upon request.

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