Service Delivery Operations Specialist

3 days ago


Sydney, New South Wales, Australia MSS Security Pty Ltd Full time
About the Company

MSS Security Pty Ltd is a leading security company in Australia, with a national footprint across the country.

We have unrivalled experience in delivering high-quality service and protecting some of Australia's highest-profile sites. To find out more about our services, visit our website at www.msssecurity.com.au.

Culture
  • We focus on developing our employees and promoting a positive work culture.
  • We offer extensive development opportunities and provide stability and certainty in our roles.
  • We work collaboratively as a team and are focused on achieving results.

The purpose of the Service Delivery Operations Specialist role is to coordinate the resourcing and rostering of personnel to ensure continuity of service delivery, while maximising efficiency and profitability.

About the Role:

This is a pivotal member of the MSS Security National Operations team, responsible for managing vacancies and maintaining employee schedules across a designated portfolio.

Key responsibilities include assigning cost-effective rosters, ensuring service levels are maintained, addressing staffing issues, and processing payroll efficiently.

About You:

To be successful in this role, you will require previous experience in rostering, scheduling, or workforce management, as well as excellent communication skills and strong time management abilities.

You must also be able to work autonomously and as part of a team, with a focus on delivering high-quality results.

Salary and Benefits

The estimated annual salary for this role is $60,000 - $80,000, depending on experience. We also offer a range of benefits, including comprehensive training and development programs, competitive salary packaging, and recognition awards.



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