Patient Support Advocate
3 weeks ago
Montu is a leading company in Australia, renowned for its commitment to delivering exceptional patient care.
The estimated salary for this role is $80,000 - $100,000 per annum, depending on experience.
Job Description:This is a unique opportunity to join our team as a Patient Support Specialist. As a key member of our Commercial and New Business team, you will be responsible for handling both inbound and outbound communications via phone and email, providing daily team support to ensure the smooth flow of inquiries and complaints.
Your responsibilities will include:
- Providing timely and effective solutions to patient queries and concerns
- Coordinating with suppliers to ensure medications reach patients on time
- Becoming a product and service expert, ready to tackle any challenge
- Recording interactions in Zendesk, our CRM, and spreadsheets as required
Our ideal candidate will possess:
- 3+ years demonstrated experience in a similar customer-facing role
- Strong problem-solving skills and attention to detail
- Ninja-level communication skills to charm and calm even the toughest customers
As a Patient Support Specialist at Montu, you will have the opportunity to make a real difference in people's lives every day. You will work in a fast-paced, innovative environment, contributing to improving our processes and services. With ongoing training and development, you will grow your skills and excel in your career.
Benefits:We offer a range of benefits, including:
- Gaining access to SAGED courses and more through the Greenhouse learning platform
- Enjoying discounts with over 450 retailers through our Reward and Recognition platform
- The freedom of a full-time, work-from-home role
- Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities
- Mental health support through our wellbeing platform, Unmind
We pride ourselves on our collaborative and driven culture, offering opportunities for advancement to high achievers. Apply now to join our team and take the first step towards a rewarding career as a Patient Support Specialist at Montu.
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