Claims Quality Assurance Specialist

2 days ago


North Lakes, Queensland, Australia Auto & General Full time

The role of Claims Quality Assurance Specialist is crucial in the development of our Motor Claims & Assessing Quality Assurance program. As a key member of our team, you will play an active role in monitoring compliance with established procedures and technical standards for the Motor Supply Chain, Assessing Support Officers, Customer Service Officers, and Fraud.

This position involves regular and independent technical assurance reviews aligned with our Motor Claims & Assessing assurance criteria and documented standard operating procedures. You will identify areas of improvement in claims handling processes across the Insurance value chain, including supplier processes and customer interactions.

As a Claims Quality Assurance Specialist, your primary responsibilities include:



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