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Melbourne, Victoria, Australia AccorHotel Full time{"title": "Assistant Front Office Manager", "description": "Job OverviewWe are seeking a skilled and motivated Assistant Front Office Manager to join our team at Novotel and Ibis Melbourne Central. As a key member of our Front Office team, you will be responsible for managing the day-to-day operations of our Front Office, Telephones, and Night Audit...
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Front Office Manager
2 months ago
We are seeking a seasoned Front Office Manager to join our dynamic team at Travel + Leisure Co. As a key member of our operations team, you will be responsible for driving excellence in customer service and hotel operations.
Key Responsibilities- Hotel Operations Management: Oversee the Front Office operation to achieve a reputation as a market leader in individualized customer-focused service.
- Reservations and Guest Services: Ensure effective supervision of all reservations, guest arrivals, and departures, adhering to set procedures and prioritizing customer and quality-focused service.
- Front Office System Utilization: Ensure full utilization of the Front Office system, guaranteeing accuracy in use and producing a range of accurate reports to meet operational needs.
- Lobby Services: Supervise lobby services to ensure guest arrivals and departures are as efficient as possible.
- Maintenance Liaison: Regularly liaise with Maintenance to ensure maintenance requests are completed quickly, prioritizing guest needs.
- Night Audit Function: Operate an effective night audit function, focusing on accuracy and attention to detail while maintaining customer focus.
- Reporting and Analysis: Prepare Front Office recurring reports, commenting on key performance indicators.
- Support Functions: Support Housekeeping and Maintenance to ensure room cleanliness standards and public area maintenance meet productivity goals.
- Public Area Presentation: Ensure public areas are clean and well-presented, with regular monitoring and management support visible on the Front Desk and in the lobby during key times.
- Compliance and WHS: Adhere to WHS and Compliance procedures and policies.
- Competitive Salary
- Subsidized Private Health Insurance (following successful probation completion)
- Professional Development Funding
- Birthday Leave
- Discounted Hotel Stays across Australia, Fiji, New Zealand
- Work Experience: Proven experience as a Front Office Manager or similar role within a hotel environment.
- Leadership Qualities: Self-motivated with genuine passion for hospitality and guest experience, experience supervising, training, and motivating staff.
- Communication Skills: Confident in creating rosters, adhering to wage control, interpreting, and generating reports, and reviewing daily occupancies to ensure smooth operations.
- Organizational Skills: Well-presented with an eye for detail and strong organizational skills.
- Calm and Professional Demeanor: Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling.
- Team Player: Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management.
- Flexibility: Ability to work unsupervised, flexibility to work on a rotating roster including weekends and public holidays.
- Training: Willingness to undergo regular training.
- Professionalism: Professional and punctual, team player with a high level of self-motivation.
