Front Office Supervisor

1 month ago

Melbourne, Victoria, Australia Hilton Hotels Full time
About the Role

We are seeking a highly skilled and motivated Front Office Supervisor to join our team at Hilton Melbourne Little Queen Street. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel operates efficiently and effectively.

Key Responsibilities
  • Assist the Front Office Manager in overseeing the daily operation of the Front Office Team
  • Manage guest requests, inquiries, and complaints in a professional and courteous manner
  • Maintain exceptional standards of customer service and ensure that all team members are prepared and well-informed to deliver guests an exceptional experience
  • Maximise sales revenues through up-selling and marketing programs
  • Assist with training and development of the Front Office Team
What We're Looking For
  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional guest experiences
  • Demonstrated ability to work efficiently under pressure and resolve problems and conflicts
  • Well-presented, organised, and calm personality
About Hilton

Hilton is a global hospitality company that is committed to delivering exceptional guest experiences. We offer a range of benefits and opportunities for our team members, including access to training and development programs, discounted room rates, and a workplace culture that fosters personal wellbeing.

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