Front Office Duty Manager

5 days ago


East Melbourne, Victoria, Australia Accor Full time

At Pullman Melbourne on the Park, we are seeking a highly skilled and experienced Front Office Duty Manager to join our team.

The successful candidate will be responsible for ensuring a high level of guest service at all times across the hotel, working closely with the Front Office Manager and Director of Operations.

Key responsibilities will include:

  • Assisting with the management of operational departments as required
  • Managing rosters, costings, and forecasting
  • Developing and implementing strategies to improve guest satisfaction
  • Leading by example and being proactive in resolving guest issues
  • Ensuring the health and safety of all patrons, guests, and staff members

Requirements:

  • College degree in hotel management or related field
  • Previous experience in a Front Office management role
  • Strong commercial/business acumen
  • Experience with Front Office Systems (Opera)
  • Fluent in English, both written and verbal

We offer a competitive salary and benefits package, opportunities for professional growth and career advancement, and a supportive and dynamic work environment.



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