Front Office Operations Manager

1 week ago


Melbourne, Victoria, Australia Accor Full time

Hotel Operations Role

We are seeking a skilled and motivated individual to join our Front Office team as an Assistant Front Office Manager. This role is responsible for the day-to-day operation of the Front Office, Telephones, and Night Audit functions.

About the Role

As an Assistant Front Office Manager, you will be responsible for ensuring service standards are maintained in the Front Office, Telephones, and Night Audit areas. You will also be responsible for maximizing profitability and ensuring customer and staff needs are met.

Key Responsibilities

  • Management of the day-to-day operation of Front Office, Telephones, and Night Audit functions.
  • Liaison with Housekeeping department.
  • Ensure service standards are maintained in the aforementioned areas.
  • Ensure profitability is maximized.
  • Ensure customer/guest and staff needs are met.

What We Offer

We offer a range of benefits to our employees, including complimentary dry cleaning, an employee benefit card offering discounted rates in Accor worldwide, and the opportunity to make a difference through our Corporate Social Responsibility activities.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We encourage any opportunity within our community to adapt and develop our processes to embrace others.



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