Workplace Services Support Officer
4 weeks ago
Job Details
Location: Burwood
Job Type: Contract
Discipline: FM, Real Estate & Property
Primary Purpose of the Role
The role supports a high standard in the delivery of workplace services including cleaning, Concierge, lockers, parking, mail distribution, event management, access control, and visitor management. The role is required to resolve day-to-day and longer-term issues, and work to continually improve the workplace experience.
Key Accountabilities
- Build strong delivery relationships with outsourced service providers, integrating their staff into the Asset and Workplace Services team to support a high quality and consistent state-wide delivery of workplace services.
- Support the completion of scheduled and minor ad-hoc building maintenance and repair works, including handyman works, Furniture, Fixture & Equipment requests, and any associated warranty issues.
- Conduct regular site inspections, including the management of hazards, risks, HSSEQ audits, and ensuring service level agreements are met.
- Manage day-to-day requests from Customers/Stakeholders, liaise with outsource providers and the business to find fast and effective solutions, quality checking outcomes to ensure customer satisfaction and value for money delivery.
- Understand and apply standard operating procedures (SOPs) for transactional processes, performing all tasks in accordance with the relevant legislation, policies, and guidelines within the agreed timeframes.
- Prepare standard and ad hoc reports and provide commentary or recommendations for action as appropriate to improve efficiency, cost management, and service delivery.
Key Knowledge & Experience
- Demonstrated experience in customer service delivery across a large and diverse property portfolio.
- Demonstratable experience in proactive service delivery, customer/stakeholder problem resolution, contracted services account reconciliation, contract variation transactions, application of operating procedures, coordinating minor building works, preparing service-related reports.
- Demonstrated data analytical skills and capacity to present information and data logically and coherently.
- Demonstrated experience in delivering Workplace Services across large and complex Commercial and/or Industrial property portfolios.
How to Apply
For a confidential discussion, please contact Consultant Gemma Dodrill at Charterhouse.
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