Workplace Services Support Specialist

6 days ago

Burwood, Victoria, Australia Charterhouse Full time

Job Summary

This role supports the delivery of high-quality workplace services, including cleaning, concierge, lockers, parking, mail distribution, event management, access control, and visitor management.

Key Responsibilities

  • Build strong relationships with outsourced service providers to ensure a high standard of service delivery.
  • Support the completion of scheduled and ad-hoc building maintenance and repair works, including handyman tasks and furniture requests.
  • Conduct regular site inspections to manage hazards, risks, and service level agreements.
  • Manage day-to-day requests from customers and stakeholders, liaising with outsource providers and the business to find fast and effective solutions.
  • Prepare standard and ad-hoc reports to improve efficiency, cost management, and service delivery.

Requirements

  • Demonstrated experience in customer service delivery across a large and diverse property portfolio.
  • Proven ability to work proactively, resolve customer/stakeholder problems, and apply operating procedures.
  • Demonstrated data analytical skills and capacity to present information logically and coherently.

About Charterhouse

Charterhouse is a leading provider of workplace services, dedicated to delivering high-quality solutions to our clients.

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