District Support Officer Role

14 hours ago

Burwood East, Victoria, Australia Country Fire Authority Full time

We are seeking an experienced and enthusiastic Customer Service Administrator to join our team at the Country Fire Authority in Ballarat District 15. This is a fantastic opportunity to work in a dynamic and supportive environment, providing exceptional customer service and administrative support.

About this role
  • This full-time fixed term position offers a competitive salary of $60,000 per annum (plus 11.5% superannuation).
  • The successful candidate will provide general administrative and office support, including customer service, stores duties, data entry, and records administration.
  • You will be responsible for liaising with external suppliers, generating quotes, and coordinating stores data using relevant CFA systems.

Key responsibilities of this varied role include:

  • Providing exceptional customer service both internally and externally.
  • Assisting with stores duties, including stock management, lifting over 15kg, receipting incoming goods, and picking and packing outgoing items.
  • Preparing documents, such as letters, memos, presentations, reports, minutes, and briefing notes.
  • Minute taking, diary management, and meeting coordination.
  • Liaising with external stakeholders to ensure effective service delivery.

This role would suit an all-rounder who enjoys a variety of duties while providing exceptional customer service. Attention to detail and a can-do attitude are essential, as is teamwork and commitment.

About you

You will be motivated and enthusiastic with demonstrated administration experience and excellent attention to detail. Prior experience with stores duties would be an advantage. You will have experience interacting with people at all levels and be able to work with minimal supervision in a proactive manner.

  • You will possess excellent MS Office knowledge and written and verbal communication skills.
  • Experience working in the public sector and using SAP finance systems is advantageous.
Why choose CFA
  • Meaningful Purpose: Your contribution truly makes a difference.
  • Work-Life Balance: Paid parental leave, generous leave provisions.
  • Growth Opportunities: Learning and development.
  • Discounts: Emergency Memberlink discounts on various services.
  • Wellbeing Focus: Healthy for Life programs, flu vaccinations.
  • Member Assistance Program: Access support across 8 service pathways.

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