Customer Service Liaison
3 weeks ago
NHP Electrical Engineering Products is seeking a skilled Customer Service Liaison to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support and customer service to our commercial clients.
Key responsibilities include:
- Providing technical support and customer service to NHP's customer base of commercial clients
- Handling technical phone and email enquiries
- Working with our Omni Channel platform to process inbound inquiries, orders, returns, queries, services, and general items
- Liaising with internal stakeholders to achieve desired outcomes
- Maintaining records and documents relating to customer activity
- Contributing to continuous improvement
- Ensuring the prompt resolution of customer enquiries and meeting of team KPIs
NHP is a supportive and cohesive team, and we are looking for someone who has:
- Technical aptitude and electrical industry experience
- A can-do attitude with strong customer focus
- An ability to work with a range of different people and styles
- A willingness to learn and develop with the business
- To be a proactive, enthusiastic, and self-motivated individual
- Excellent communication skills
- Good time management skills
We offer a competitive base salary, free parking, training, and opportunities for development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility, and we positively contribute to the sustainable development of local communities.
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