Supply Chain Customer Liaison Specialist

4 days ago

Melbourne, Victoria, Australia Brenntag Full time

Company Overview

Brenntag, a leading global supplier of chemical products, is seeking an experienced Supply Chain Customer Liaison Specialist to join its team in Melbourne. The successful candidate will play a crucial role in ensuring seamless customer service and support.

Estimated Salary:$70,000 - $90,000 per annum

Job Description

The Supply Chain Customer Liaison Specialist will be responsible for coordinating with customers, vendors, and internal stakeholders to resolve issues related to materials, orders, and logistics. Key responsibilities include:

  • Receiving and processing customer orders, confirming receipt and details with customers, and advising on any variations to original orders
  • Ensuring all relevant customs and duties are recorded for the sale of products, as applicable for specific customers
  • Preparing delivery requests with correct customer order information and communicating with third-party logistics providers to authorize delivery of goods
  • Coordinating delivery requests promptly and accurately through confirmation of receipt, provision of Certificates of Analysis, and obtaining signed proof of delivery forms from stores where required

Required Skills and Qualifications

To succeed in this role, you will need:

  • A continuous improvement mindset with a focus on customer-centricity
  • Excellent verbal and written communication skills
  • Enthusiasm and high motivation
  • Interpersonal awareness with the ability to develop and maintain strong relationships with internal stakeholders and customers via digital platforms
  • Results-oriented approach with a solutions-based mindset
  • Agility, collaboration, and an early adopter mentality
  • Ability to manage complexity and change in a dynamic environment
  • High attention to detail
  • Ability to work autonomously, flexibly, and under pressure to meet tight deadlines
  • Demonstrated problem-solving skills and ability to follow through on allocated tasks
  • Digitally savvy, self-motivated, and able to prioritize and take initiative
  • Excellent planning and time management skills
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
  • At least 3 years' experience in a customer-facing role within a supply chain environment or related field
  • Prior experience in distribution, chemical, or similar industries is advantageous
  • In-depth knowledge of the customer purchase-to-pay process

Benefits

Brenntag offers a competitive salary package, including benefits such as:

  • An attractive base salary
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

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