Strategic Business Growth Manager

4 days ago

Seven Hills, Queensland, Australia Nationwide Group Full time

About Nationwide Group:

We are a leading provider of emergency roadside assistance, towing, transport, and storage solutions in Australia. As a subsidiary of RACV, we partner with government agencies, law enforcement, and automotive clubs to deliver exceptional services to our customers.

Our team is dedicated to prioritising safety, reliability, and integrity in everything we do. With over 800 representatives, including 600+ drivers, operating 24/7, we strive to exceed customer expectations.

We are currently seeking a skilled Strategic Business Growth Manager to join our team. In this role, you will be responsible for driving business growth through account management, sales, and pipeline generation.

Key Responsibilities:
  • Act as the primary commercial contact for a portfolio of key customers, ensuring their satisfaction and retention while driving growth.
  • Develop and implement strategies to ensure customer satisfaction, retention, and organic growth.
  • Identify upselling or cross-selling opportunities and partner with internal departments to capitalise on them.
  • Oversee regular monitoring and analysis of customer job volumes, revenue, and trading patterns.
  • Pricing management, contracts, and overall commercial health of customers within your portfolio.
  • Collaborate with the Head of Business Development to design solutions and make commercial decisions that drive growth and profitability.

About You:

  • Strong commercial acumen and understanding of B2B sales processes.
  • Exceptional critical thinking, problem-solving, and decision-making abilities.
  • Passion, energy, and determination to drive success for Nationwide and our customers.
  • Excellent time management and organisation skills.
  • Able to work well under pressure and meet deadlines.
  • Strong negotiation skills and proficiency in CRM and project management software.
Why Work with Us:
  • Embrace our core values: Innovation, Accountability, Care, and Teamwork.
  • Access to employee assistance programs and professional development opportunities.

Salary: $120,000 - $150,000 per annum

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