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Front Office Supervisor
1 month ago
As a Front Office Supervisor with Frontline Recruitment, you will play a vital role in creating a welcoming atmosphere and fostering a culture of service excellence among the team.
Key Responsibilities:
- Manage all front office operations, including reception, concierge, and guest services.
- Lead, train, and motivate the team of 10-12 staff to deliver outstanding guest experiences.
- Handle guest inquiries, complaints, and feedback with professionalism and care.
- Collaborate with other departments to ensure smooth hotel operations and guest satisfaction.
- Monitor front office budget.
- Implement and maintain standard operating procedures.
- Prepare reports and analyse data to improve performance and guest satisfaction.
- Ensure compliance with health and safety regulations and hotel policies.
Qualifications:
- Strong leadership skills and the ability to inspire and develop a team.
- Exceptional customer service and communication skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends.
- Past experience in a similar role
Why Work with Us?
- $80k-$90k + super
- Free gym and aquatic membership
- $1,500 in scholarships for additional education you wish to undertake
- 20% off all food and beverage outlets
- Opportunities for professional development and career advancement
- Be part of a dynamic team in a brand new hotel with exciting growth opportunities
