Front Office Supervisor
5 days ago
About The Independent Collection
We are a carefully curated selection of luxe, stylish, classic and comfort hotels, each living up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together we share a passion for hospitality, service and quality.
At The Old Clare Hotel, we mix rich heritage and contemporary design in Sydney's vibrant inner-city suburb of Chippendale. We're looking for someone who will craft memorable guest experiences where the extraordinary unfolds.
Job Summary:
As our Front Office Supervisor, you'll bring warmth, creativity, and passion to our front desk, curating an experience that's as gracious as our hotel. With a flair for engaging guests and creating lasting connections, you will be a welcoming face from check-in to farewell, setting the stage for an unforgettable stay.
Key Responsibilities:
- Greet guests with genuine warmth, guiding them through check-in and check-out with seamless hospitality.
- Understand our guests' needs, ensuring each stay is comfortable, memorable, and uniquely tailored to them.
- Lead the daily flow of the front desk, creating a smooth and welcoming environment that embodies The Old Clare's charm.
- Be confident and proficient with all front and back-office equipment, systems, and programs.
- Respond to guests' inquiries warmly and professionally, always aiming to exceed expectations and add a personal touch to each interaction.
Benefits & Perks:
We want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.
- 50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.
Requirements:
- Previous experience in a 5-star hotel setting with a dedication to exceptional hospitality will shine through.
- You are driven by a passion to exceed guest expectations; you naturally look for ways to enhance each guest's experience.
- You bring exceptional communication and interpersonal skills, connecting easily with guests and colleagues alike.
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