Front Office Supervisor
4 weeks ago
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the driving force behind our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable guest experiences.
About the RoleThe Front Office Supervisor is a key member of our Rooms Division team, responsible for ensuring the smooth daily operation of the Front Office department. This role requires a passion for delivering exceptional guest experiences, a strong focus on service quality, and the ability to lead and motivate a high-performing team.
Key Responsibilities- Oversee the daily operation of the Front Office department, ensuring seamless guest arrivals and departures.
- Focus on delivering exceptional guest experiences through effective problem-solving and excellent communication skills.
- Lead, train, and motivate the Front Office team to achieve success and maintain our high service standards.
- Drive revenue growth and control expenses through effective management of the Front Office department.
- Review daily arrivals to ensure proper handling of VIPs, return guests, and group business.
- Collaborate closely with all hotel departments to ensure seamless guest experiences.
- Prior experience in a leadership role within Rooms Division in a 5-star hotel, with a focus on service quality and large inventory management.
- A passion for delivering exceptional guest experiences and a strong focus on service quality.
- A positive, can-do attitude with resilience and maturity, adapting to different situations.
- Impeccable communication skills and a sharp attention to detail.
- Ability to prioritize, organize, problem-solve, and delegate in a high-volume operation.
- Competitive salary, wages, and comprehensive benefits package.
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning of employee uniforms.
- Complimentary employee meals.
Candidates must have the right to work in Australia.
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