Front Office Leader for Luxury Hotel Operations

4 days ago

Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

About Stamford Hotels and Resorts

Awarded for its outstanding service and facilities, our hotel features 18th Century Louis XV and Georgian antiques, and houses one of Australia's largest private collections of fine art. We offer generously sized, luxuriously appointed guest rooms including 15 suites, a restaurant, a bar and 3 function rooms.

About the Role

This leadership opportunity will suit a hospitality-driven professional with the initiative and ambition to lead a dynamic team. It will be an excellent step up for an experienced Front Office Team Leader or Supervisor in a 5-star environment looking to take on new challenges.

We welcome individuals who share our passion for exceptional service and have a positive approach to delivering it. Our culture is dynamic and transparent; we are not just offering jobs, but developing exciting careers while redefining great hospitality.

As a Front Office Leader, you will report to the Front Office Manager, and your duties will include:

  • Ensuring all services offered by the Front Office Team are carried out with efficiency and to the highest standards;
  • Assisting the Front Office Manager in conducting departmental training sessions;
  • Holding daily department briefings;
  • Participating actively towards reducing guest dissatisfaction, and preparing and executing action plans;
  • Coordinating security, emergency evacuation procedures, and dealing with issues as they arise;
  • Being responsible for Workplace Health and Safety reporting, documentation, and communication of accidents within the hotel;
  • Actively upselling and encouraging upselling within the Front Office Team;
  • Empowering the Front Office Team to make guests' stays more comfortable and beyond expectation;
  • Striving to improve departmental operations and increase service standards for external and internal guests.

The ideal candidate will have

  • Previous experience as a Front Office Team Leader/Supervisor is essential;
  • Strong time management and task prioritization skills;
  • Ability to work independently and manage a team;
  • Strong attention to detail, numerical, analytical, and problem-solving skills;
  • Natural ability to motivate the Team;
  • Capacity to interact professionally with customers, team members, and management;
  • Proficiency in using Hotel systems, especially OPERA, and advanced knowledge of Microsoft Excel;
  • Current NSW Responsible Service of Alcohol (RSA) certification or willingness to obtain it;
  • NSW Full Drivers Licence.

Benefits

  • Employee discount on food & beverage at all Stamford Hotels & Resorts;
  • Dry cleaning for business attire;
  • Free duty meals;
  • Discounted parking;
  • Learning and development opportunities.

Salary: AU$90,000 - AU$110,000 per annum, depending on experience. This estimate reflects the current market rate for similar positions in Sydney. Joining Stamford Hotels and Resorts means becoming part of a dynamic and growing hospitality company that values its employees and invests in their growth and development.

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