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Customer Service Representative
2 months ago
About the Role
The Customer Service Representative is a key member of our team, responsible for providing exceptional support to our customers. As a Customer Service Representative, you will be the first point of contact for our customers, handling their queries, concerns, and feedback in a professional and courteous manner.
Key Responsibilities
- Provide high-quality customer service through various channels, including phone, email, and in-person interactions.
- Respond to customer inquiries and resolve issues in a timely and effective manner.
- Work collaboratively with other teams to ensure seamless customer experience.
- Stay up-to-date with product knowledge and services to provide accurate information to customers.
- Meet or exceed customer satisfaction targets and quality standards.
About You
To succeed in this role, you will have:
- Prior experience working in a high-volume service sector environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of MS Office, email, and digital communications.
What We Offer
As a Customer Service Representative at Legal Aid NSW, you will have the opportunity to make a real difference in the lives of our customers. You will be part of a dynamic team that is passionate about delivering exceptional customer service. We offer a competitive salary package, opportunities for professional development, and a supportive work environment.
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference, please submit your application, including your resume and a cover letter, to [insert contact information].
