Customer Service Representative

4 weeks ago


Hunter Region, Australia Legal Aid NSW Full time

About the Role

We are seeking six (6) Customer Service Representatives to join our PoliceLink team within the Communications and Security Command. The successful candidates will support customer service delivery by responding to and processing urgent and non-urgent enquiries, providing information and advice, and escalating issues as applicable.

This is a part-time role, working 35 hours per fortnight (5 hours x 7 shifts per fortnight). Salary will be paid at the pro-rata rate.

The role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.

In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.

Key Requirements

  • Be committed to perform rotational shift work to cover 24 hours per day, 7 days per week;
  • Be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact;
  • Provide a FULL Birth Certificate.

What We Can Offer

At NSWPF, our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

  • Competitive salary;
  • Flexible work options;
  • Opportunity to purchase leave;
  • Annual leave loading;
  • Corporate wellbeing programs including seminars and the Fitness Passport;
  • Free annual influenza vaccination; and
  • Salary packaging options via superannuation contributions or a novated vehicle lease;


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