Customer Service Representative

3 weeks ago


Hunter Region, Australia Legal Aid NSW Full time
Job Summary

We are seeking six (6) Customer Service Representatives to join our PoliceLink team within the Communications and Security Command. The successful candidates will support customer service delivery by responding to and processing urgent and non-urgent enquiries, providing information and advice, and escalating issues as applicable. This role is part-time, working 35 hours per fortnight, with salary paid at the pro-rata rate.

About the Role

The Customer Service Representative will be responsible for responding to customer enquiries, providing information and advice, and escalating issues as necessary. This will involve working closely with other teams to ensure seamless service delivery. The successful candidate will be committed to performing rotational shift work to cover 24 hours per day, 7 days a week.

Key Responsibilities
  • Respond to customer enquiries and provide information and advice.
  • Escalate issues as necessary to ensure timely resolution.
  • Work collaboratively with other teams to ensure seamless service delivery.
  • Perform rotational shift work to cover 24 hours per day, 7 days a week.

What We Offer
We offer a range of benefits to our employees, including competitive salary, flexible work options, and corporate wellbeing programs. We are committed to providing a supportive and inclusive work environment that enables our employees to thrive.

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