Customer Service Representative

4 weeks ago

Hunter Region, Australia Legal Aid NSW Full time
About the Role

We are seeking six (6) Customer Service Representatives to join our PoliceLink team within the Communications and Security Command. The successful candidates will support customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable.

Key Responsibilities
  • Respond to and process customer enquiries in a timely and professional manner.
  • Provide accurate and helpful information and advice to customers.
  • Evaluate and escalate customer issues as necessary.
  • Work collaboratively with other teams to resolve customer issues.
Requirements
  • Commitment to perform rotational shift work to cover 24 hours per day, 7 days per week.
  • Ability to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact.
  • Provide a FULL Birth Certificate.
What We Offer

At NSWPF, our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

  • Competitive salary.
  • Flexible work options.
  • Opportunity to purchase leave.
  • Annual leave loading.
  • Corporate wellbeing programs including seminars and the Fitness Passport.
  • Free annual influenza vaccination.
  • Salary packaging options via superannuation contributions or a novated vehicle lease.

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