Customer Service Representative

3 weeks ago

Hunter Region, Australia Legal Aid NSW Full time
About the Role

The Customer Service Representative is responsible for providing exceptional customer service and support to students and other stakeholders. This role involves managing customer inquiries, resolving issues, and providing information on TAFE NSW courses and services.

Key Responsibilities
  • Provide high-quality customer service and support to students and other stakeholders
  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Provide information on TAFE NSW courses and services
  • Work collaboratively with other teams to achieve service delivery goals
  • Contribute to the development and implementation of customer service strategies
Requirements

To succeed in this role, you will need:

  • Prior experience working in a high-volume service sector environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Knowledge of MS Office and digital communication tools
About You

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a strong work ethic, excellent communication skills, and a commitment to customer satisfaction, we encourage you to apply.

What We Offer

TAFE NSW offers a competitive salary package, access to professional development opportunities, and a supportive work environment. We are committed to diversity and inclusion and welcome applications from candidates from diverse backgrounds.

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