Customer Service Representative

3 days ago

Hunter Region, Australia Legal Aid NSW Full time

About the Role

The Customer Service Representative is responsible for providing exceptional customer service and support to students and stakeholders. This role involves managing customer inquiries, resolving issues, and providing information on TAFE NSW courses and services.

Key Responsibilities

  • Provide high-quality customer service and support via phone, email, and in-person interactions
  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Provide information on TAFE NSW courses and services to students and stakeholders
  • Work collaboratively with the Student Services Branch to achieve business objectives

About You

To succeed in this role, you will have prior experience working in a high-volume service sector environment and/or experience delivering customer assistance over a variety of channels. You will be well-versed in technology, with knowledge of MS Office, email, and digital communications.

You will be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.

Diversity and Inclusion

TAFE NSW is committed to creating an accessible and inclusive workforce. We believe in a diversity of thought, so we can make life-changing impact, together.

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