Customer Service Representative

6 days ago

Hunter Region, Australia Legal Aid NSW Full time

About the Role

The Customer Service Representative is responsible for providing transactional support and enquiry management to enable the Student Services Branch to offer its service catalogue to all cohorts at all stages of the customer journey.

The customer service representative will support a multi-channel strategy through customer-focused service delivery that maximises enrolment, retention, and completion of TAFE NSW courses and supports the provision of related services to other TAFE NSW customers.

Key Responsibilities

  • Provide transactional support and enquiry management to students and other stakeholders
  • Support a multi-channel strategy through customer-focused service delivery
  • Maximise enrolment, retention, and completion of TAFE NSW courses
  • Support the provision of related services to other TAFE NSW customers

About You

To succeed in this role, you'll have prior experience working in a high-volume service sector environment and/or experience delivering customer assistance over a variety of channels, including phone, email, and in-person interactions.

You will be well-versed in technology, with knowledge of MS Office, email and digital communications.

You'll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.

Diversity is Part of Our DNA

We're creating an accessible and inclusive workforce, so you can bring your whole self to work and connect through our many employee networks.

We believe in a diversity of thought, so we can make life-changing impact, together.

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