Customer Service Ambassador for Fines Management

3 weeks ago


Melbourne, Victoria, Australia Civica Full time

About Civica:

We help governments provide critical services to citizens worldwide. From local to federal, education, and healthcare, over 5000 public bodies engage us to deliver essential services to millions.

Role Overview:

Civica is recruiting individuals to support the Victorian Department of Justice and Community Safety at Fines Victoria. As a Customer Service Representative, you'll be the first point of contact for customers seeking assistance with fines management.

This role enables you to make a positive impact on customers' lives by providing guidance and support. Our team members receive feedback from satisfied customers expressing gratitude for the help they've received.

Key Details:

  • Start Date: TBA
  • Rotating Roster - Monday to Friday, 8:00am – 6:30pm; no weekend, public holiday, or night shifts
  • Training and Work Environment: Commence training in our Melbourne CBD office (conveniently located next to Flagstaff station) and work from home after successful completion and meeting base performance standards
  • Hybrid Work Environment: Enjoy our newly renovated office space or spend up to 90% of your time working from home, finding the right balance for you
  • Permanent, Full-time Role: Starting salary of $67,683 (inclusive of super), with guaranteed generous salary increases for the next 2 years
  • Benefits: Terrific benefits, including up to 15 weeks of paid parental leave, skilled support network, and opportunities for future career development in operations or software development

Requirements:

  • A passion for delivering outstanding customer service
  • Comfortable navigating computer systems or programs
  • Ability to understand and follow documented processes
  • Strong interpersonal and communication skills
  • Self-motivated and driven to achieve goals
  • Team-focused and flexible

Salary Estimate: Based on industry standards, we estimate this role's annual salary to be around $85,000-$95,000 depending on experience and qualifications.



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