Customer Service and Fines Resolution Expert
3 weeks ago
We are Civica, a global leader in delivering critical services to citizens worldwide. Our mission is to empower governments to provide essential services efficiently and effectively.
About the Role:
As a Customer Service Representative at Civica, you will be the first point of contact for customers seeking assistance with managing their fines. Your role will involve providing empathetic support, resolving issues, and making a positive impact on customers' lives.
This critically important position offers an excellent opportunity to grow your career in operations or software development within our dynamic organization. You will have the chance to develop your skills, work in a hybrid environment, and enjoy a range of benefits.
Key Responsibilities
- Provide exceptional customer service via phone, email, and other communication channels.
- Resolve customer inquiries and issues related to fines in a timely and professional manner.
- Work collaboratively with team members to achieve goals and objectives.
- Participate in ongoing training and development to enhance your skills and knowledge.
Requirements
- A strong passion for delivering outstanding customer service.
- Excellent interpersonal and communication skills.
- Ability to navigate computer systems and programs with ease.
- Strong problem-solving and analytical skills.
- Self-motivated and driven to achieve results.
Benefits
- Competitive salary: $70,052 per annum (inclusive of super).
- Guaranteed salary increases for the next year.
- Up to 15 weeks of paid parental leave.
- Ongoing training and development opportunities.
- A supportive team environment.
Civica is committed to providing a inclusive and diverse workplace. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional customer service.
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