Resort Operations Director

4 days ago

Airlie Beach, Queensland, Australia Wyndham Destinations Full time

At Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide.

We are a value-driven organization that promotes continual growth and development for its people.

As the General Manager of Club Wyndham Airlie Beach, you will be responsible for the daily operational success of the resort and interact with Club Wyndham Owners, guests, apartment owners, all resort departments, vendors, the community, and the corporate office.

Job Overview

The General Manager is a hands-on position ideal for a hospitality professional with proven operational knowledge and experience. You will be required to effectively interact with and service guests, build strong relationships with key internal and external stakeholders, and drive top-line revenue and bottom-line results.

This role requires strong leadership, organizational, and interpersonal communication skills, as well as an open-door policy with the ability to train, coach, counsel, and develop employees.

Key Responsibilities
  • Lead and engage a driven team to provide an optimal customer experience in a resort environment.
  • Operate all hotel departments with a strong focus on rooms divisions, revenue, and yield management.
  • Develop and implement strategies to drive revenue growth and improve operational efficiency.
  • Build and maintain strong relationships with key stakeholders, including Body Corporate and vendor partners.
  • Ensure compliance with company policies and procedures, as well as regulatory requirements.
Requirements

To be successful in this role, you will require:

  • A Customer Experience superstar with a passion for creating personalized and memorable holiday experiences for our Club Wyndham owners and guests through meaningful conversations.
  • Proven experience in leading and engaging a driven team to provide an optimal Customer Experience in a resort environment.
  • Operational knowledge and experience in all hotel departments with a strong focus on rooms divisions, revenue, and yield management.
  • Ability to build strong relationships with key internal and external stakeholders, including Body Corporate.
  • Proven experience in driving and achieving top-line revenue and bottom-line results.
  • Eye for detail and an analytical mind.
  • Ability to develop a budget and make sound decisions to ensure the hotel operates efficiently.
  • Experience in the Sales and Marketing of accommodation.
  • Strong Revenue Management skills.
  • Effective leadership, organizational, and interpersonal communication skills.
  • An open-door policy with the ability to train, coach, counsel, and develop employees.
What We Offer

We offer a competitive salary package, which includes:

  • A base salary of $120,000 - $150,000 per annum.
  • A bonus structure based on individual and business performance.
  • Professional development funding to support your career growth and development.
  • Discounted hotel stays across Australia, Fiji, and New Zealand.
  • Subsidized private health cover.
  • Birthday leave.

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