Resort Experience Ambassador
5 days ago
About Us
At Travel + Leisure Co., our mission is to provide exceptional vacation experiences for millions of travelers worldwide. We operate a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe, serving over 60,000 vacation owners in Club Wyndham South Pacific.
We are a division of Wyndham Destinations (NYSE: WYND), the world's largest vacation ownership and exchange company with more than 25,000 associates worldwide. Our corporate offices are located on the Gold Coast in Australia, with additional offices in Singapore, Shanghai, Indonesia, Thailand, Japan, and Clark in the Philippines.
Job Overview
We are seeking a Guest Experience Host to join our team at Airlie Beach. As a Guest Experience Host, you will be responsible for providing exceptional customer service, greeting and registering owners and guests, and promoting local area attractions. You will also be required to complete department-related paperwork, use communication equipment, and meet targets and KPIs set by the business.
Key Responsibilities
- Greeting and registering of owners and guests
- Providing information on local area attractions
- Completion of all department-related paperwork
- Using all communication equipment including telephones, facsimiles, and computers
- Meet guests face-to-face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
- Establish commonality and build rapport with customers to ensure an exceptional experience is delivered
- Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
- Clearly articulate the benefit of traveling within Wyndham Destinations community
- Meet targets and KPIs as set by the business
About You
To be successful in this role, you will have:
- Previous experience in a similar hotel position
- A genuine passion for customer service and the local area
- Excellent communication skills with strong interpersonal skills
- Enthusiasm, self-motivation, and a positive attitude
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system advantageous
- The ability to recognize and solve problems in the workplace
- A flexible schedule, including nights, weekends, public, and school holidays
Your Benefits
- A competitive salary of $55,000 - $65,000 per annum
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Great career development opportunities
Where You'll Be Working
Airlie Beach is a beautiful coastal town in Queensland, Australia, known for its stunning beaches, vibrant culture, and outdoor activities. Our resort is located in the heart of Airlie Beach, offering easy access to the beach, shops, and restaurants.
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