Business Growth Advocate

2 weeks ago

Sydney, New South Wales, Australia Box Full time
Job Description:

As a Business Growth Advocate with Box, you will play a key role in ensuring customers realise real business value through the use of Box.

You will work with a portfolio of customers across Australia, New Zealand, and the Asia Pacific, providing strategic adoption and optimisation best practices to drive value for our ever-growing customer base.

The ideal candidate will have excellent communication and interpersonal skills, be able to work collaboratively with cross-functional teams, and have a proven track record of driving business growth and customer satisfaction.

Key Responsibilities:
  1. Manage post-sales activity for customers through rapid rapport-building, product knowledge, project management, planning, and execution.
  2. Engage regularly with both ITDMs and BDMs across a wide range of industry verticals.
  3. Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
  4. Demonstrate tactics with customers to drive positive deployment and adoption outcomes, and use these to articulate value realised for their businesses.
  5. Keep to a strong rhythm of business for Joint Success Planning, and logging customer objectives, activities, and outcomes.
  6. Proactively identify and log churn risk, and work actively with the broader account team to mitigate.
  7. Analyse customer data to build and execute engagement strategies within your customer portfolio.
  8. Function as the voice of the customer, identifying trends and providing internal feedback on how Box can better serve.
About You:
  • 3+ years of experience supporting customers in success/account management or similar.
  • Bachelor's degree equivalent required.
  • Experience in SaaS is a plus.
  • Strong communication skills and technical aptitude.
  • Familiarity with Salesforce, Slack, Zendesk, and other Software-as-a-Service is a plus.
  • Proactive team player who has fresh ideas when it comes to user adoption, churn mitigation, and recurring revenue growth.
  • Enjoys working closely with customers to ensure complete satisfaction.
  • A self-starter who takes the initiative to get things done.
What We Offer:
  • Estimated salary: $120,000 - $150,000 per annum
  • A dynamic and innovative work environment with opportunities for professional growth and development.

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