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Service Architect, Contact Centre

2 months ago

Melbourne, Victoria, Australia Singtel Group Full time
About the Role

We are seeking a highly skilled Service Architect, Contact Centre to join our team at Optus. As a key member of our architecture team, you will be responsible for providing technical advice and expertise to support the design and implementation of our converged environments.

Key Responsibilities
  • Provide high-level technical advice and expertise to support the design and implementation of converged environments.
  • Design and document architectural solutions that meet the needs of our customers.
  • Collaborate with cross-functional teams to ensure the successful delivery of technical solutions.
  • Develop and maintain technical expertise in areas such as networking, security, and cloud computing.
  • Provide ongoing strategic technical direction to customers.
Requirements
  • Strong technical expertise in areas such as networking, security, and cloud computing.
  • Experience in designing and implementing converged environments.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Tertiary qualifications in IT or Engineering field, Industry certifications from Cisco, Genesys, NICE and Microsoft advantageous.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to fostering a culture of innovation and collaboration.

As a Service Architect, Contact Centre, you will have the opportunity to work on a wide range of projects, from designing and implementing converged environments to providing technical advice and expertise to customers. You will be part of a talented team of professionals who are dedicated to delivering exceptional results and making a real impact on our customers' lives.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply.