Air Logistics Operational Care Team Lead
4 days ago
Foster a successful operational care team by executing bookings, entering orders, and generating required export/import documentation. Collaborate closely with customer care teams to ensure customer satisfaction and meet operational requirements.
Drive operational care team activities, enabling transportation by executing bookings, orders, and documentation. Liaise with customer care and revenue care teams to ensure all requirements are met in a timely and efficient manner, adhering to governance and regulatory standards.
Key Responsibilities:
- Lead the OCC team, ensuring common goals and responsibilities are shared and tracked among team members.
- Coordinate and align customer deliverables with customer care teams, partners, and suppliers to manage customer cargo transportation.
- Ensure customer requirements are met through operations, communicate internally, and act on deviations.
- Manage operational tasks through Business Process Automation tools and related features.
- Monitor and report on operational performance of carriers and vendors, ensuring strong data quality for timely and accurate customer reporting.
- Ensure cost awareness and efficiency through timely, accurate cost/revenue updates, including profit maximization by providing cost awareness to customer care locations and revenue care centres.
- Drive continuous improvement of processes and controls to enhance service levels and efficiency.
- Strong customer and stakeholder relationship management focus.
- Knowledge and experience working within the Air Logistics Industry.
- Previous experience in a leadership role.
- Excellent written and verbal communication skills.
- Exceptional time management skills.
- Problem-solving mindset.
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