Regional Manager
3 weeks ago
The NRMA is seeking an experienced Regional Manager - Strategic Field Leader to oversee the management and oversight of service providers within our Country Network.
Role ResponsibilitiesThis role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market.
A high level of strategic, commercial and people leadership skills are required for this position. The successful candidate must have negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce.
The Regional Manager will drive the future vision for the network to ensure we maintain service continuity, coverage and sustainability, whilst delivering a high customer experience.
This role requires extensive management experience within a customer service environment, combined business and commercial acumen with developed financial skills, and exceptional data analytical skills to drive strategic planning.
Key Skills and Qualifications- Experience delivering outcomes aligned with our Company Values and Culture Playbook
- Developed written and verbal communication skills
- High degree of organisation and time management
- Previous leadership experience of a large field workforce
- Ability to monitor and drive performance improvements and achieve operational targets
- P pragmatic approach to delivering real world solutions
- Resilient ability to effectively lead through a transformational landscape
We offer a competitive salary of approximately $120,000 per annum, a car and fuel card for travel, and accommodation for trips away from home.
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Regional Operations Manager
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Regional Operations Executive
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Regional Operations Executive
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