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Regional Operations Manager

4 weeks ago

Sydney Olympic Park, New South Wales, Australia The NRMA Full time
About the Role

The NRMA is seeking a highly skilled and experienced Regional Operations Manager to lead our Country Network in NSW. This role requires strong leadership, strategic thinking, and commercial acumen to drive business growth and customer satisfaction.

In this position, you will be responsible for managing and overseeing service providers within the network, ensuring seamless delivery of services 24/7. You will need to possess exceptional negotiation and influencing skills, as well as attention to detail and ability to drive continuous improvement.

We are looking for someone with a proven track record of delivering outcomes aligned with company values and culture. As a successful candidate, you will have developed written and verbal communication skills, high degree of organization and time management, and previous leadership experience of large field workforces.

You will also need to demonstrate ability to monitor and drive performance improvements, achieve operational targets, and develop real-world solutions. Additionally, you should be able to lead through transformational landscapes, possess extensive management experience in customer service environments, and combine business and commercial acumen with developed financial skills.

Our ideal candidate will have excellent data analytical skills, enabling them to drive strategic planning and thinking. They will also have strong negotiation and conflict resolution experience, as well as exceptional interpersonal and negotiation skills to work with stakeholders, resolve differences, and facilitate decision making.

This role offers a competitive salary range of $120,000 - $160,000 per annum, depending on experience, plus a car and fuel card for travel. You will also have access to accommodation for trips out to country/service provider locations.