Highly Skilled Client Advocate
1 week ago
Are you passionate about delivering exceptional client experiences and building long-lasting relationships?
We are a rapidly expanding trading platform seeking a highly skilled Customer Support Specialist to join our team.
About the RoleThis is an exciting opportunity for a talented individual to provide top-notch support to clients at all levels, ensuring their needs are met and exceeded.
- Support clients with various queries and concerns
- Assist with Know Your Client (KYC) procedures
- Offer personalized tours of our trading platform
- Deliver exceptional client service through prompt and professional responses
- Maintain accurate records of client interactions and issues
- Collaborate with internal teams to resolve complex client issues
- Business-level proficiency in English and Spanish (CEFR B2 or above)
- Advanced interpersonal and communication skills
- Ability to listen actively and find effective solutions
- A competitive salary and performance-based bonus
- A generous time-off policy and comprehensive benefits package
- The opportunity to work remotely and participate in volunteer days
Become a key player in the digital assets movement and propel your career to new heights by joining our dynamic and rapidly expanding company.
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