Client Advocate
1 day ago
We are seeking a proactive and commercially-minded individual to join our Customer Experience team as a Client Advocate. In this role, you will be responsible for delivering exceptional customer experiences across our product suite, driving client satisfaction, and identifying opportunities for growth.
Key Responsibilities:- Proactive phone-based account management support to engage with clients and help them realise value in our products.
- Deliver on client retention and adoption targets.
- Understand metrics that matter from both business and client perspectives, solving problems to continuously improve outcomes.
- Ongoing development and implementation of strategies to improve individual and team performance issues.
- Minimum 1-2 years prior experience in Customer Success within a Tech or SaaS business.
- Commercially-minded with strong communication, objection handling, and problem-solving skills.
- Tech-savvy and able to utilise tools and systems to aid daily tasks.
At CreditorWatch, we pride ourselves on providing a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
As an equal opportunity employer, we commit to excellence through diversity and do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We offer a range of benefits, including fitness centre membership, barista-made coffee and meals, phone credits, wellness days, massages, bonus shares, fun activities, and access to free legal services.
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